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You may return most unused items purchased from within 5 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs and will be charged a restocking fee of 35 percent. No returned merchandise will be accepted without a Return Authorization Number. Request a Return Authorization Number by email at Include your contact information and an explanation of the reason for return. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The following items may not be returned: Any used, damaged or unusable items.

Ship authorized returns to the following address:
Electric Bike Outfitters, LLC
999 Tejon Street
Denver, CO 80204